As a safeguarding team we seek to support the Lansdown Club in its efforts to provide a safe, inclusive and thriving environment for the equal enjoyment of all club members and their visitors. We have a number of policies in place:



These Policies can also be found in Documents in the Members App/website.


The above policies cover all related aspects, but in its simplest form:

  • We seek to provide a welcoming, safe and inclusive environment for members, visitors and staff alike
  • We value and celebrate diversity and will make all reasonable efforts to meet individual needs
  • We recognise that we share our space with all manner of people, each with differing needs and expectations. We endeavour to be accepting and accommodating accordingly.
  • We have a shared responsibility to prioritise the well-being and welfare of those around us, in particular those more vulnerable groups (i.e. children and young people, elderly, disabled etc)
  • Fair play principles of enjoyment, participation, respect apply equally off court as they do on court
  • To act on any concerns regarding another person’s well-being or safety, following the steps recommended below. Doing nothing is not an option. We will be thorough but proportionate in exploring any concerns raised.

Raising a concern

If you experience or witness anything which causes you concern you must first make a decision about whether you think the concern is immediate/on-going AND serious. If so, contacting the police (999) or BANES LADO (01225 396810) directly could well be the most appropriate response.


If you think the concern falls short of an emergency but still needs to be considered, please send an email to safe@lansdown.co.uk with the subject “Raising a Concern”. This will be received in confidence. Please complete this within 48 hours of the incident.


We will then complete an initial assessment, make contact with you/your parent/carer (if appropriate) and decide on next steps – i.e. whether action is required, whether to investigate in-house or whether to escalate to LTA, ES, LADO, NSPCC etc.


Contacting the Safeguarding team
Safeguarding at Lansdown is co-led by Helen Roberts and Alison Cooper.  To contact them you can complete the form below or email safe@lansdownclub.co.uk – form submissions and emails go to both Helen and Alison, but no-one else.  If you would rather discuss your issue on the phone, please include a telephone number and some possible times for one of them to call you back.


If for any reason you would rather not speak with Helen or Alison, you could raise your concern directly with the LTA safeguarding team 020 8487 7000 or the England Squash safeguarding team 0161 438 4302


The Lansdown Club aims to provide a safe, inclusive and thriving environment